WorkStride provides professional services that ensure that your managers and administrators will have to do minimal work to make your program run smoothly. We assemble a team for each client that is comprised of account management, web design, software development, and quality assurance professionals. This structure ensures that the team members who work on your account know the way your program works and can respond quickly to solve problems or make changes to your recognition software.
WorkStride employs a team of skilled in-house developers that build and configure your site according to your requirements. Your CSM will manage the project with the development team and see the site build through to completion.
Our design team takes your branding requirements and translates them to the look and feel of the site. The WorkStride platform is mobile-responsive, so your program can be accessed and used successfully on any mobile device.
On day one of signing with WorkStride your company will receive a dedicated Client Success Manager that will provide full support for the life of the account. He or she will route daily requests through the appropriate channels and follow up to ensure that they are completed. They will act as a single point of contact for all aspects of the program, except for individual recipient questions, which are handled by our customer service team.
Our in-house team of QA experts thoroughly tests your site to make sure every functionality is working properly before it goes live.
Our marketing department is here to help you craft program communications, as well as to help with any wordsmithing needed on the site itself. They will also create custom user manuals and training guides for both managers and employees.
Our sales team is led by Brian Dodds, who was president of Recognition Professionals International (RPI) for two years. He has helped to build successful programs for organizations such as Ameriprise, Northrop Grumman, and Cleveland Clinic. His experience will be tapped in building your program, as well as in making any improvements needed along the way. Your CSM is also available to offer daily guidance in making program changes or fixing issues.
WorkStride provides the following types of training:
Please note that our platform is completely flexible and configurable, so any combination of the features and functions below is possible. We organized it this way to make it easier to envision what your program might look like. This list is not exhaustive, so please contact us if you have a question about something you don’t see here!
|Technology||Basic technology feature of the Workstride platform.|
|Site Feature||A feature available to all users and program types if your company elects to include it.|
|Rewards||A feature specific to earning rewards.|
|Manager Tools||A tool used to manage and measure the program by those with the appropriate permissions.|
|ALL||Secure Login||Includes username, password, forgot password|
|ALL||Language Pack||Translates standard website text automatically|
|ALL||Role-Based Permissions||Permissions restricted by user type|
|ALL||Single Sign-On||Sign in through an existing website|
|ALL||Cloud Connection||Integrate via API with third-party software|
|ALL||Responsive Design||Access the program website on any mobile device|
|ALL||Bank||Accrue rewards and cash out|
|ALL||Event Calendar||View and RSVP to events|
|ALL||Peronalized User Profile||Create a unique user profile|
|ALL||Groups||Create groups for targeted content or recognition|
|ALL||Help||Read FAQ's or contact customer service|
|ALL||Lottery||Choose winners based on variables you set|
|ALL||Personalized User Stats||See a dashboard of program activity|
|ALL||Training Center||Contains training modules added by the company|
|ALL||User Notifications||Display calls to action upon login|
|ALL||User Search||Search for other user profiles|
|ALL||User Self-Registration||Users can self-register upon first login|
|ALL||Badging||Earn custom badges for achievements|
|ALL||Rewards Mall||Shop using earned rewards|
|ALL||User Transaction History||See a history of rewards transactions|
|ALL||Administration Module||Log in as other users, approve awards, modify user data, etc.|
|ALL||Budget Tool||Modify and transfer budgets|
|ALL||Communication Tool||Send communications to user groups|
|ALL||Content Creator||Create and post custom content to the site|
|ALL||Content Management System||Upload and manage your own content|
|ALL||Report Generator||Create and run custom reports|
|ALL||Slider||Post content for program users with calls to action|
|ALL||Survey Tool||Create and administer custom surveys|
|Peer/Manager Recognition||Recognition Stream||View recognition activity in a social feed|
|Peer/Manager Recognition||Recognition Widget||Nominate co-workers for awards|
|Peer/Manager Recognition||Win Story||Write about a win for all to see|
|Peer/Manager Recognition||Welcome Wagon||Manage onboarding events|
|Peer/Manager Recognition||Recognition Toolkit||Provide managers tips on effective recognition|
|Sales Incentives||Leaderboard||See top performers for promotions or contests|
|Sales Incentives||Promotions Center||Read about available promotions or contests|
|Sales Incentives||Sales Widget||Enter sales towards promotions|
|Sales Incentives||Contest Creator||Create sales contests in just a few clicks|
|Sales Incentives||Fraud Checking||Validate entered sales|
|Safety, Training, and Wellness|
|Safety, Training, and Wellness||Leaderboard||See top performers for promotions or contests|
|Safety, Training, and Wellness||Promotions Center||Read about available promotions or contests|
|Safety, Training, and Wellness||Recognition Widget||Nominate co-workers for awards|
|Safety, Training, and Wellness||User Self-Reporting||Enter activities toward earning rewards|
|Safety, Training, and Wellness||Contest Creator||Create contests in just a few clicks|
WorkStride represents clients of various sizes, including some Fortune 500 organizations, from a wide range of industries. We are based in New York City and owned by The Riverside Company, a global private equity firm.