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How WorkStride Works…for Hospitality

How WorkStride Works for Hospitality

When you’re in the business of providing an exceptional guest experience, your employees are the most important factor. In order for your staff to provide an experience that will earn you repeat business, great online reviews, and word-of-mouth referrals, they need to be well-trained, engaged, and aware of the expectations your organization has for excellent customer service.

hospitality bell small icon

How WorkStride Works…for Hospitality

When you’re in the business of providing an exceptional guest experience, your employees are the most important factor. In order for your staff to provide an experience that will earn you repeat business, great online reviews, and word-of-mouth referrals, they need to be well-trained, engaged, and aware of the expectations your organization has for excellent customer service.

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Lower Turnover: According to a 2015 Deloitte Hospitality report, turnover in the hospitality industry is around 31%. Turnover is costly and it can disrupt the customer experience as new employees get trained. Engaged employees will stay with your company longer.

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Better Recruitment: If your organization has a good reputation among current employees and guests alike, it’s easier to attract great talent. Everyone wants to join a winning team!

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Cleanliness: Engaged employees take pride in keeping facilities clean and at their best for customers. They will clean up a mess even if it isn’t “their job” because they know that customer experience is everyone’s job and they take pride in the facility.

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Guest Experience: Engaged employees will be more friendly and accommodating to guests, going out of their way to make sure they have what they need. Nobody is going to rate their experience as “five stars” if they didn’t receive service with a smile.

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Feedback: Engaged employees will take the time to give their employer a heads up when something could be improved upon, especially when it impacts customer satisfaction. Feedback from frontline employees is invaluable because they will see things management does not.

Reinforce Core Values: WorkStride aligns your award types with your company’s core values and goals, showing employees the behaviors that will lead to success.

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Build a Positive Culture: Our social recognition stream takes one-on-one messages of congratulations and broadcasts them throughout the company to earn “cheers” and supportive comments, creating a culture of recognition.

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Offer Rewards: WorkStride’s rewards mall offers access to hundreds of brands that make earning recognitions that much more desirable. Recipients can shop online, in-store, or via their mobile devices.

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Communicate and Train: Our communications tools allow managers to share company updates and training content targeted to applicable groups. Participants will keep checking back into the site to stay informed.

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Involve Managers: Keep managers up to date on their team’s performance with user-friendly team reports, and remind them to approve awards and recognize employee milestones with automated notifications.

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Collect Guest Feedback: Allow guests to leave feedback on your recognition website through a customer portal. Positive feedback about employees can be shared on the Recognition Stream and even turned into monetary rewards by managers.

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how workstride recognition drives employee engagement
how workstride recognition drives employee engagement
core values icon

Reinforce Core Values: WorkStride aligns your award types with your company’s core values and goals, showing employees the behaviors that will lead to success.

building blocks icon

Build a Positive Culture: Our social recognition stream takes one-on-one messages of congratulations and broadcasts them throughout the company to earn “cheers” and supportive comments, creating a culture of recognition.

wrapped gift icon

Offer Rewards: WorkStride’s rewards mall offers access to hundreds of brands that make earning recognitions that much more desirable. Recipients can shop online, in-store, or via their mobile devices

word speech bubble communication icon

Communicate and Train: Our communications tools allow managers to share company updates and training content targeted to applicable groups. Participants will keep checking back into the site to stay informed.

businessman suit and tie icon

Involve Managers: Keep managers up to date on their team’s performance with user-friendly team reports, and remind them to approve awards and recognize employee milestones with automated notifications.

pencil and smily face book

Collect Guest Feedback: Allow guests to leave feedback on your recognition website through a customer portal. Positive feedback about employees can be shared on the Recognition Stream and even turned into monetary rewards by managers.

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Adding Incentives into the Mix

WorkStride also integrates incentive contests to motivate performance among your employees and channel partners. For example, restaurant workers might earn incentives for selling a certain number of desserts per week, or hotel employees might get a reward when they are mentioned by name on a positive comment card or online review.

Loyalty Incentives for Channel Partners

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Your employees are not the only people you rely on to drive business—you have agents and other channel partners that send customers your way. WorkStride can also help keep your brand top of mind with this audience using incentives, communications, and training.

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Loyalty Incentives for Channel Partners

Your employees are not the only people you rely on to drive business—you have agents and other channel partners that send customers your way. WorkStride can also help keep your brand top of mind with this audience using incentives, communications, and training.

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Increase Mindshare: Keep your brand top of mind with agents and channel partners by offering valuable training materials and communications.

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Target by Demographics: Reach different user groups with messaging and materials customized to them.

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Increase Market Share: Build loyalty over budget brands by offering incentives and rewards for sending customers your way.

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Reward Your Way: Offer meals or a stay at your own establishment, cash, company merchandise, etc. The WorkStride mall is flexible and can accommodate the rewards that will resonate with your audience.

Reward for Registration: Participants can earn rewards by signing up for the program via an online registration form that collects basic information about them.

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Run Sales Incentive Contests: Build and launch contests using a simple web form. Run different promotions concurrently for unique audiences or offerings.

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Communications: Keep program participants informed when you open new locations or have new offers that agents can pass on to your customers.

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Training: Post videos or documents that help your partners sell your brand. People are more comfortable talking about what they know—make sure they know the most about your company!

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Surveys: Gather feedback from partners and use it to enhance your offerings.

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Pre-Built Integrations: WorkStride has a partnership with industry-leading training provider Questex that allows us to tap in to your existing population through a single-sign on relationship where we can offer rewards for training. We also integrate with booking engines such as SAP for real-time incentive credits and with the IATA to validate whether booking agents are eligible to participate.

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how workstride incentives helps build loyalty puzzle
how workstride incentives helps build loyalty puzzle
money identity card coin icon

Reward for Registration: Participants can earn rewards by signing up for the program via an online registration form that collects basic information about them.

trophy reward green icon

Run Sales Incentive Contests: Build and launch contests using a simple web form. Run different promotions concurrently for unique audiences or offerings.

word speech bubble communication icon

Communications: Keep program participants informed when you open new locations or have new offers that agents can pass on to your customers.

graduation cap green icon

Training: Post videos or documents that help your partners sell your brand. People are more comfortable talking about what they know—make sure they know the most about your company!

question and answer clipboard icon

Surveys: Gather feedback from partners and use it to enhance your offerings.

two gears icon

Pre-Built Integrations: WorkStride has a partnership with industry-leading training provider Questex that allows us to tap in to your existing population through a single-sign on relationship where we can offer rewards for training. We also integrate with booking engines such as SAP for real-time incentive credits and with the IATA to validate whether booking agents are eligible to participate.

Our Hospitality Experience

palladium hotel logo
dennys logo
hilton logo
stay america logo
sol melia logo
compass group logo

Want more details?

Download our Hospitality PDF to see how Palladium Hotels use WorkStride for incentives, training, and rewards.