Do You Want…

  • a chance to really get behind a mission and help people be the best they can be?
  • the opportunity to do great work and be appreciated for it?
  • to work with an amazing team of people who are smart, motivated, and love to get stuff done?
  • to be passionate about what you do every day?
  • to be happy at work?

If you have answered YES to all of these questions, then look no further: WorkStride is for YOU!

Our Culture Boasts:

  • core values that inspire people to be the best they can be for themselves and the team
  • managers that engage and motivate employees to do their best work
  • meaningful work that allows each employee to make a big impact
  • diverse perspectives that deliver positive business results
  • continuous, ongoing communication up, down and across the organization
  • an accessible leadership team that promotes an entrepreneurial spirit

By The Way, We Also Offer:

  • a competitive compensation and benefits package
  • flexible PTO policy and work arrangements
  • FREE access to over 2,000 courses via our Udemy e-learning portal
  • free snacks and drinks
  • casual dress code
  • a state-of-the-art gym located in the building
  • cooking competitions, game nights, monthly birthday/anniversary celebrations, and more!

And, YES, We Practice What We Preach!

We use our WorkStride software platform for our very own recognition program. It is called The W because it is all about winning and, of course, all about WorkStride!

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Join Our Team

VP, Professional Services & Customer Support

The Vice President, Professional Services & Customer Support will have primary responsibility for all delivery and support activities of the organization while integrating the function tightly into the Company’s operations and building a strong infrastructure to support continued rapid growth. This role will be a key business partner, and active member of the senior management team contributing to the Company’s financial, operational and strategic decisions. This is a high-impact position and the successful incumbent will be a strong people leader expected to demonstrate strategic leadership, general business acumen and strong business judgment in the successful execution of the day-to-day responsibilities. In addition, the VP Professional Services & Customer Support will be responsible for communicating with external stakeholders such as Board of Directors or investors.

Key Responsibilities:

  • Establish and monitor budget, revenue, and utilization models as well as project profitability.
  • Identify and implement new revenue opportunities in delivery and training.
  • Provide leadership and oversight to the Client Management, Program Delivery and Customer Service teams.
  • Oversee the project management process, analysis, process improvement, configuration, report customization, and testing.
  • Establish metrics and prepare reports for management on a weekly and monthly basis informing of statistics, progress on goals, issues/concerns and any other pertinent information as needed.
  • Assist Sales during the sales cycle when needed, create statements of work, and manage backlog and customer expectations with regards to the timeline.
  • Actively seek to improve the overall customer experience, ensuring the highest level of quality customer service by monitoring support metrics and participating in the escalation and quality control processes.
  • Attend strategic business meetings with customers to expand and optimize usage of the WorkStride platform.
  • Establish and manage a smooth and timely handoff process of new customer accounts from solutions delivery to support.
  • Work with the development team to enhance the support processes with the goal of decreasing resolution time, number of open tickets, and escalations.
  • Handle high-level customer escalations in conjunction with applicable individuals, groups and departments.
  • Interview, hire, train and review performance of department members.
  • Serve as an executive liaison to customers.
  • Provide relevant information gathered from customer to Product Management.
  • Manage and coordinate special projects outside of the immediate area of responsibilities.
  • Ensure all processes and procedures are followed, quality standards are met and clients are satisfied.
  • Find and establish partnerships with services providers to extend resource pool.

Education and Experience:

  • Bachelor’s degree in Computer Science, Business or related field.
  • Minimum of 10 years of experience in management of technical support team, support metrics, and analytics.
  • Extensive experience with software deployments.
  • Experience managing resource utilization, revenue, and project profitability.
  • Prior experience with software delivery, training, and customer support.
  • Extensive relational database knowledge in MySQL preferred.

Skills and Abilities:

  • Effective time and resource management skills with ability to assign, train and monitor work.
  • Excellent communication (both written and verbal), decision-making, human relations, presentation, and organization skills.
  • Strong presentation skills required.
  • Ability to motivate, lead and inspire a team.
  • Ability to clearly communicate thoughts and ideas in person, over the telephone, and in written correspondence (email, letters, proposals and agreements).
  • Ability to resolve complex problems and questions on function and usage of products and services.
  • Ability to professionally handle and resolve stressful situations.
  • Ability to work independently while using excellent judgment in the interest of all parties involved.
  • Ability to establish strong business relationships internally, externally, up, down and across.
  • Proficiency with Microsoft Office: Word, Excel and PowerPoint.

Apply Here


Lead Software Developer

WorkStride is seeking a Lead Software Developer that is a thought leader and also has the passion for building leading products that will serve our incentives-based clients.

The Lead Software Developer will be responsible for:

  • Writing high-quality, maintainable, code powering the engine behind the new Incentives platform
  • Building the “right solution” rather than the “easiest one”
  • Working closely with a team of passionate engineers with the ability to challenge their assumptions and ideas, while making everyone around you great
  • Presenting your code in regularly held dev practices

Our Ideal Candidate

You are highly process-driven to methodically breaking down the challenges presented to you. You’re comfortable working with new technologies in general with a bias towards open source software first. You can balance between speed and agility to maintain long-term code quality. You understand “infrastructure as code” and are building a continuous integration/continuous delivery environment.

Need-to-haves:

  • Strong (5+ years of) back-end Java development and the corresponding stack (J2EE, Spring, Hibernate, open source libraries, etc.) in a SaaS model
  • Proven success in building scalable software in a multi-tenanted environment using software engineering best practices (CDN, caching and VM optimization)
  • Strong DB (Microsoft SQL Server) chops that include complex SQL query development and path optimizations
  • Best practices approach with Views, Stored Procs and typed-datasets is critical
  • Strong familiarity with creating and deploying Web Services using RESTful APIs (JSON, XML, etc.)
  • Experience with SSO using SAML and OAuth
  • Comfortable working with HTML, JavaScript, CSS, DHTML, XML, Ajax, JQuery
  • Ability to understand the business imperatives and translate them to “big picture” architectural concepts
  • Comfortable in a team environment or working independently
  • Has kept up with the latest frameworks and trends in the Java ecosystem
  • Understanding of Agile/SCRUM techniques
  • Excellent oral and written communication skills
  • Proven ability to handle multiple projects at once

Apply Here


Senior Software Developer

WorkStride is embarking on building a new SaaS platform to serve its incentives-based clients and for that we are seeking a Back-End Software Developer with a passion for building leading products.

The Software Developer will be responsible for:

  • Writing high-quality, maintainable, code powering the engine behind the new Incentives platform
  • Building the “right solution” rather than the “easiest one”
  • Working closely with a team of passionate engineers to challenge their assumptions, ideas and make everyone better around you
  • Presenting your code in regularly held dev practices

Our Ideal Candidate

You are highly process-driven to methodically breaking down the challenges presented to you. You’re comfortable working with new technologies in general with a bias towards open source software first. You can balance between speed and agility to maintain long-term code quality. You understand “infrastructure as code” and are building a continuous integration/continuous delivery environment.

Need-to-haves:

  • Strong (3+ years) back-end Java development and the corresponding stack (J2EE, Spring, Hibernate, open source libraries, etc.) in a SaaS model
  • Proven success in building scalable software in a multi-tenanted environment using software engineering best practices (CDN, caching and VM optimization)
  • Strong DB (Microsoft SQL Server) chops that include complex SQL query development and path optimizations
  • Best practices approach with Views, Stored Procs and typed-datasets is critical
  • Strong familiarity with creating and deploying Web Services using RESTful APIs (JSON, XML, etc.)
  • Experience with SSO using SAML and OAuth
  • Comfortable working with HTML, JavaScript, CSS, DHTML, XML, Ajax, JQuery

Nice-to-haves:

  • Ability to understand the business imperatives and translate them to “big picture” architectural concepts
  • Comfortable in a team environment or working independently
  • Has kept up with the latest frameworks and trends in the Java ecosystem
  • Understanding of Agile/SCRUM techniques
  • Excellent oral and written communication skills
  • Proven ability to handle multiple projects at once

Apply Here