Excellent clinical care is only one part of a great patient experience, especially considering the limited amount of time doctors spend with patients. All of the staff members with whom patients come into contact must be aligned in their commitment to that patient’s comfort, care, and peace of mind. By establishing core values and standards of behavior and recognizing those who embody them, hospital administrators can positively affect all touchpoints within their facility.
In this infographic, find out the characteristics of an engaged healthcare employee and what you can do to increase patient satisfaction at your organization.
Want more information about improving the patient experience? Download our e-book, Creating a Positive Patient Experience Through Employee Recognition, to find out how implementing a recognition program at your organization can increase employee engagement and improve your HCAHPS scores.