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How Engaged Healthcare Employees Cultivate a Positive Patient Experience [Infographic]

Excellent clinical care is only one part of a great patient experience, especially considering the limited amount of time doctors spend with patients. All of the staff members with whom patients come into contact must be aligned in their commitment to that patient’s comfort, care, and peace of mind. By establishing core values and standards of behavior and recognizing those who embody them, hospital administrators can positively affect all touchpoints within their facility.

In this infographic, find out the characteristics of an engaged healthcare employee and what you can do to increase patient satisfaction at your organization.

Want more information about improving the patient experience? Download our e-book, Creating a Positive Patient Experience Through Employee Recognition, to find out how implementing a recognition program at your organization can increase employee engagement and improve your HCAHPS scores.

patient experience satisfaction infographic

About the Author

Ingrid Catlin is Director of Marketing at WorkStride, a company dramatically changing the world of channel incentives, employee recognition, and rewards programs. Ingrid has spent the last 12+ years working with B2B software and consulting organizations on marketing strategy, demand generation, marketing automation and marketing operations. She has a Master's degree in International Relations from the University of St Andrews and an MBA in Global Business, Leadership and Strategy from Rutgers Business School. Twitter | LinkedIn