WorkStride is a leading provider of employee recognition and engagement programs for the global enterprise - including Spot Reward, Social Recognition, Service Awards, and more.
WorkStride provides a full suite of reward technology, service, and support. Our focus on expert service and performance results helps our clients gain more than a platform. They gain a team.
Reward Program Support
Get the Reward Program Support You Need, When You Need It, and How You Need it.
Program Support, Administrator Support, Customer Service, Global Support.
WorkStride provides expert program support for both program administrators and participants. From our industry-leading implementations and for the life of your program, we’re with you every step of the way. We consistently measure ourselves up to leading standards of NPS and CSAT to ensure an exceptional experiences to our clients and their audiences.
Get more than just a program. Gain a team.
Our programs each involve a highly trained team of supportive roles across functions, to ensure that you and your participants have an optimal program experience at every turn. While many providers may drastically limit the service hours provided, WorkStride believes that good service availability grows programs in both size and value.
Administrative Support
Each client program receives an experienced engagement manager as their go-to resource from initial kickoff, through implementation, testing, launch, and throughout the life of your program. Each engagement manager comes with more than seven years of program management experience for both strategic and tactical support.
Participant Support
WorkStride provides in-house, US-based, multilingual participant support, available to your users by phone, email, and chat. We measure our customer support quality to ensure the optimal experience for users, maintaining industry-leading CSAT scores.
Industry-Disruptive Implementation Cycle
Estimates reflect average programs of medium complexity in design and logic.
Administrators and Participants Enjoy Industry-Leading Support
From program training to program design, implementation management, and ongoing program success and improvement … we’ve got your back. Administrators and participants are supported every step of the way.
Get Program Support Focused on Program Success
Program support is more than reactive task management; it also involves proactive strategy and recommendations for program success. Enjoy regular results-analysis and business reviews to help continuously inspire program performance to new heights.
Organized Change Management and Communication
We leverage a central source for all open deliverables including owner, due date, and dependencies, in which users can see their own deliverables and items organized into key categories.
New client requests are acknowledged and added to our tracker within one to two business days with owner, prioritization, and estimated timeline. Clients can also add new requests directly to the central planner. Regular meetings are held on open items, which leads to communication back to clients on progress.
